I am a reasonable person and I know that things in life aren’t always perfect. I fell down hard when I saw that not only did Bags by Awesome Grannie have a new extra large project bag but that she was also putting up a coupon for 20% off. I mean…I love her bags…how could I not?
I was so excited when the packed showed up at my door and Jellybean and I tore it open. But I was a little surprised when the fabric was different than I ordered and it was smaller than I expected. I contacted the shop and we quickly ascertained that another person in Kansas with a similar name had ordered that bag and I got it by mistake. Darlene apologized profusely and quickly rectified the situation. She worked up my actual bag in wonderful happy sheep and shipped right up. She also sent me a pre-paid envelope to send back the other bag so it could go to its rightful home.
It was just such a great example of great customer service. She responded promptly and nicely over a very simple easy mistake and I had my product in no time. It’s safe to say she will get more of my money in the future!
So nice to hear that she responded so quickly and professionally! And good for you for being reasonable for a small mistake 🙂
love heard that kind of news. I would use her just by what you have shared today
I love her and her bags 🙂 She accidentally overcharged me for shipping one time and immediately noticed it herself (I didn’t) and refunded me. That’s why I have more bags from her than anyone else. Plus, the fact that they are so well made is freaking awesome! I’m so sad I missed the coupon though 🙂
The new XL bags amazing! A whole sweater quantity fits inside