A Good Customer Service Experience

I am a reasonable person and I know that things in life aren’t always perfect. I fell down hard when I saw that not only did Bags by Awesome Grannie have a new extra large project bag but that she was also putting up a coupon for 20% off. I mean…I love her bags…how could I not?

I was so excited when the packed showed up at my door and Jellybean and I tore it open. But I was a little surprised when the fabric was different than I ordered and it was smaller than I expected. I contacted the shop and we quickly ascertained that another person in Kansas with a similar name had ordered that bag and I got it by mistake. Darlene apologized profusely and quickly rectified the situation. She worked up my actual bag in wonderful happy sheep and shipped right up. She also sent me a pre-paid envelope to send back the other bag so it could go to its rightful home.

It was just such a great example of great customer service. She responded promptly and nicely over a very simple easy mistake and I had my product in no time. It’s safe to say she will get more of my money in the future!

Happy Knitting

4 thoughts on “A Good Customer Service Experience

  1. I love her and her bags πŸ™‚ She accidentally overcharged me for shipping one time and immediately noticed it herself (I didn’t) and refunded me. That’s why I have more bags from her than anyone else. Plus, the fact that they are so well made is freaking awesome! I’m so sad I missed the coupon though πŸ™‚

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